When you see a smiley icon and the tracker vibrates, your tracker has restarted. You are now ready to use it again. For example – on the Charge 3, press and hold the button on the left of its screen for 8 seconds. A restart of your fitness tracker restarts the device, but does not delete any data. This is also the solution if your Fitbit is not responding to button presses, taps, or swipes or if it’s not tracking your steps and other stats. If the Fitbit is not syncing restart both your tracker and/or your smartphone. It is the easiest way of testing whether, indeed, there is a sync problem.Ī common resolution for any problem is the simple old restart. You can do this whenever and how often you want. Fire up the smartphone app and tap on the Sync Now option. You’ll notice a checkmark on the scale display indicating the sync was successful. For smart scales that use the wireless network, the sync is done automatically whenever you weigh yourself. Which can reduce the battery life of your Fitbit. You do need to enable the Sync All Day option for that. If you’ve allowed in the settings of your Fitbit account, there will also be an auto sync performed every 15 minutes – as long as the Fitbit tracker is in close vicinity to your phone or other device. You’ll be able to see that this is happening in the app. The Fitbit tracker should automatically sync every time you open up the smartphone app. All of these solutions are worth a go if you’re experiencing the problem.įitbit not syncing – troubleshooting steps You data will remain intact both in the smartphone app and the tracker (the only exception is a factory reset). There is no danger to trying any of these steps. Most likely, this is a connection problem. Hopefully, one of these will do the trick. We’ve pulled together a few troubleshooting steps that address common sync issues. Simply click on the gear icon and you’ll see the date/time of the last sync under the name of your Fitbit tracker. This can also be done via the website dashboard. The information is shown if you click on the Today tab, your profile picture and then your device image. You can check when your Fitbit has last synced in the smartphone app. Maybe the Bluetooth is not switched on, or perhaps there are too many devices using the connection. Perhaps your Fitbit become disassociated from your phone. It could be because of a Bluetooth issue. So the fix will not be the same for everyone or every time. There could be various reasons why your Fitbit is not syncing. You might be getting the message in the smartphone app that sync process is unable to finish. The software on your smartphone might not be able to find your fitness tracker or it might not be able to hold a connection. One of the issues that can occasionally crop up is that your Fitbit Versa, Sense, Charge, Luxe or Inspire refuses to connect and sync information. And the Fitbit on your wrist is no exception. ![]() Some Fitbit devices, such as its Aria range of scales, use WiFi to connect and sync.Īll electronics and software are susceptible to problems. ![]() The wearable uses a Bluetooth Low Energy (BLE) connection to connect to a device – most often a iPhone or Android device. So you do need to transfer fitness data from time to time to something with a large memory. A smartphone’s large display is much more conducive for viewing this sort of information Also, there’s only so much memory on a Fitbit tracker. Because this is where your long-term data sits. But for longer term trends, insights and other info – you do need to head over to the accompanying smartphone app. ![]() This is useful for viewing the current day’s stats. How to fix text or call notifications on a Fitbit What to do if your Fitbit activity tracker or smartwatch is not charging How to factory reset your Fitbit fitness tracker or smartwatch Here’s what to do if your Versa, Sense, Charge, Inspire or other Fitbit is not syncing to your iOS device, Android device, tablet, Mac or PC.Įxperiencing problems with your Fitbit? Where to get help. For the average person who does the occasional run here and there, their wearables tick most of the boxes. But let’s face it, as much as we like our fitness trackers and smartwatches they are not perfect. Fitbit has a great range of activity tracking devices.
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